Política de envio

Shipping Policy

At Livraina, we want to make sure your order arrives safely and without unnecessary delays. We keep our shipping process simple and provide tracking information once your order has been dispatched.

We offer free shipping worldwide on all orders, with no minimum purchase required.

Shipping Destinations

We ship orders to customers worldwide.

Order Processing

Processing Time: 1–2 business days (Monday–Friday)

Once your order has been processed, it will be prepared and handed to the appropriate delivery carrier.

Delivery Times

  • Processing Time: 1–2 business days
  • Transit Time: 6–10 business days
  • Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions, or carrier delays.

Shipping Costs

Free Shipping

All Livraina orders include free standard shipping worldwide, with no minimum purchase required.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 1–2 business days to update after dispatch. Short delays in tracking updates are normal.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at support@livraina.com so we can investigate the shipment with the carrier.

If the carrier confirms that your package has been lost in transit, we will provide either:

  • A replacement shipment, or
  • A full refund.

Pickup Points & Missed Deliveries

If your order is delivered to a pickup point, delivery costs remain fully covered by us.

If a parcel is not collected and is returned to us, a €25 handling fee may be deducted from your refund to cover return shipping costs.

Contact Information

Store Name: Livraina

Phone: +33 6 98 89 32 22

Email: support@livraina.com

Main Business Address: 2 Rue de l'Abreuvoir, 92400 Courbevoie, France

Registered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Social media:
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Customer Support

Monday – Sunday
08:00 – 18:00 (GMT+1)